Support
Help with recipe imports, subscriptions, account access, and troubleshooting.
Contact
Update this page with your preferred support channel before launch.
Email: support@plateshift.app
Response time: 1–2 business days
If you need a custom support form, we can add a lightweight form provider (or connect to your helpdesk).
Troubleshooting
- If an import fails, try again on a stable connection.
- Try a different link source (open in browser and re-share).
- Make sure you’re on the latest app version.
- If you’re stuck, send us the link and a screenshot of the error.
Billing & subscriptions
Subscriptions are managed by Apple/Google. To change your plan or cancel, use your store’s subscription settings.
If you believe you were charged incorrectly, contact us and include your store receipt.
Account deletion
You can delete your account in-app (recommended) or follow the steps on the Account Deletion page.